Privacy Policy

At QuickFast Service Academy (“we,” “our,” or “us”), we are committed to providing exceptional training services while protecting the personal information of our clients. Safeguarding personal information is one of our highest priorities, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

This policy applies to all personal information collected, used, or disclosed by QuickFast Service Academy, including information handled by service providers on our behalf.

Definitions

Personal Information: Any information about an identifiable individual, excluding business contact information.

Contact Information: Information enabling someone to be contacted at a place of business, including name, position, business phone, business email, and business address. Contact information is not covered by this policy.

Privacy Officer: The individual responsible for ensuring QuickFast Service Academy complies with this policy and privacy laws.

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1. Collection of Personal Information

We collect personal information only as necessary to:

Verify identity;

Enroll clients in programs;

Deliver training services and course materials;

Communicate program updates, schedules, and relevant information;

Comply with legal or regulatory requirements.

We will explain the purpose of collection and obtain consent where required.

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2. Consent

We will obtain client consent to collect, use, or disclose personal information unless permitted or required by law.

Consent may be given orally, in writing, electronically, or implied where the purpose is obvious.

Clients may withhold or withdraw consent, understanding it may limit the services we can provide.

In limited circumstances, we may collect, use, or disclose personal information without consent, including emergencies, legal obligations, fraud prevention, or debt collection.

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3. Use and Disclosure

Personal information is used only for the purposes identified at collection or for related purposes necessary to provide services.

We do not sell, trade, or rent personal information to third parties.

Disclosure to service providers is permitted only under strict confidentiality agreements.

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4. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purpose of collection, meet legal obligations, or as required for business purposes.

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Personal information affecting client decisions will be retained for a minimum of one year.

5. Accuracy of Personal Information

We make reasonable efforts to ensure personal information is accurate, complete, and up-to-date.

Clients may request corrections in writing. If corrected, we will update any third parties that received the information within the previous year.

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6. Security of Personal Information

We protect personal information from unauthorized access, use, or disclosure using measures such as:

Locked filing cabinets and secured offices;

User IDs and passwords for electronic records;

Safe destruction methods, including shredding and secure deletion.

Security measures are reviewed and updated as technology evolves.

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7. Access to Personal Information

Clients may request access to their personal information in writing, specifying the details requested.

Requests will be fulfilled within 30 business days or with written notice if an extension is required.

A minimal fee may apply, and clients will be notified in advance.

If access is refused, clients will be provided written reasons and information on recourse options.

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8. Questions and Complaints

The Privacy Officer is responsible for ensuring compliance with this policy and privacy laws.

Clients may direct questions, concerns, or complaints regarding personal information handling to the Privacy Officer.

If unresolved, clients may contact the Information and Privacy Commissioner of Ontario.

Effective Date: August 14, 2025